Last updated April 2026
These Terms of Use have been revised and include important updates. Please review these updated Terms carefully, as they govern your continued use of Waves Offerings.
You can see previous Terms here. IlluGen Services were previously governed by a separate IlluGen Master Services Agreement, which continues to apply only to IlluGen Services purchased before January 2026. Any renewal, extension, or new purchase of IlluGen Services on or after the effective date is governed exclusively by these Terms.
These Terms of Use contain important information about your rights and responsibilities, so please take a moment to read them carefully. Some sections of these Terms include short summary boxes to make it easier to understand. These summaries are for guidance only and are not legally binding.
These Terms of Use (“Terms”) apply to www.waves.com (together with any sub-domains thereto and future websites that Waves operates, collectively, the “Website”) and all hardware products (“Hardware”), software products (including applications, “Software”), and services (“Services”) Waves Audio Ltd. (#511607046), with principal offices located at Azrieli Center 3, The Triangle Tower, 32nd Floor, 132 Derech Menachem Begin, Tel Aviv, Israel 67023 (or any of its subsidiaries or affiliates, collectively “Waves”) offers, directly or indirectly. For simplicity, we refer to the Website, Hardware, Software, and Services together as the “Waves Offerings.”
By visiting the Website or by purchasing or using any Waves Offering, you agree to be bound by the version of these Terms and our Privacy Notice and our Cookie Notice (each of which is incorporated herein by reference) in effect at that time. If you do not accept these Terms (or any terms in the Privacy Notice or Cookie Notice), you may not access or use the Website or make any purchases or use any of the Waves Offerings.
Please be advised that all Software is licensed and not sold and is provided subject to the End User License Agreement (“EULA”). If there is any conflict between these Terms and the EULA, the EULA will govern with respect to Software.
If you have any questions about these Terms or how we handle your personal information, please contact our support team.
Key Points to Note:
By continuing to access or use any Waves Offering, you are agreeing to the most recent version of these Terms. IF YOU DO NOT AGREE TO THESE TERMS, THE PRIVACY NOTICE, OR THE COOKIE NOTICE, YOU MAY NOT USE ANY WAVES OFFERING.
You may use Waves Offerings in accordance with these Terms. Waves retains all IP rights worldwide. Do not upload sensitive personal data. You must comply with all applicable laws when using the Waves Offerings.
Waves grants you a personal, revocable, non-exclusive, non-transferable right to use the Waves Offering solely in accordance with these Terms.
The Waves Offerings are protected by intellectual property and other U.S. and foreign laws. Except as expressly set forth in these Terms, Waves and its licensors retain all right, title, and interest in and to the Waves Offerings (including all worldwide intellectual property rights), such as copyrights (including moral rights, as applicable), patents and patent applications, trademarks, service marks, and trade dress, trade secrets and know-how, database rights, and all derivative works, improvements, and modifications. Without derogating from the foregoing, you may not use any Waves’ trademarks or logos without our prior written permission. You further agree not to remove, deface or destroy any copyright notice or other proprietary markings contained in a Waves Offering.
You acknowledge that the Waves Offerings are not designed for the intentional collection or processing of highly regulated or special category personal data (such as health, biometric, or genetic information) except where expressly permitted by Waves in writing. You agree not to upload, transmit, or use such highly regulated data in connection with the Offerings without Waves’ prior written authorization. To the maximum extent permitted by law, Waves disclaims liability arising from your unauthorized use of the Waves Offerings to process or store such highly regulated personal data.
You must be 18, or 16 with a parent’s OK. If you use a Waves Offering for an organization, you confirm you have authority to bind that organization. No access if you’re in a restricted country or on a prohibited list.
You must be at least 18 years old or at least 16 with parental permission. Waves does not knowingly collect data from users younger than 16.
If you are using any Waves Offering on behalf of a corporation or other organization, you confirm that you have authority to bind that organization. References to “you” include such organization, jointly and severally with you personally.
You represent and warrant that you are not located in, and will not access any Waves Offering from, any U.S.-embargoed country or region (including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, or Luhansk), and that you are not listed on any U.S. Government restricted-party list, including the BIS Entity List or the OFAC SDN List.
You agree not to export, re-export, or transfer any Waves Offering in violation of the U.S. Export Administration Regulations (EAR) or other applicable export or sanctions laws, and you will not use any Waves Offering for any prohibited end use, including nuclear, missile, chemical/biological weapons, or military end uses in restricted jurisdictions.
Access is prohibited if any applicable law, rule, or regulation restricts you from using a Waves Offering.
Use Waves Offerings lawfully and responsibly. No spam, impersonation, hacking, viruses, or activities that harm others or disrupt the service.
You may only use a Waves Offering for lawful purposes and in accordance with these Terms. All unauthorized use of any Waves Offering is strictly prohibited.
You agree not to:
Waves may suspend or terminate your access to any Waves Offering for any violation, at its sole discretion.
Some features require an Account. Keep it accurate, secure, and personal. You’re responsible for all activity on it. All personal information you provide is handled according to Waves’ Privacy Notice.
Some Waves Offerings require you to open a personal user account (an “Account”) and register as an Authorized User to access the offering. An “Authorized User” is you (as an individual) or an authorized employee/ representative of your organization who has been supplied with a unique user ID and password.
You must:
You are solely responsible for all activity on your Account (including via APIs, connectors, or third-party tools). Notify Waves promptly if you suspect any unauthorized use of your Account.
All information you provide — including Account details and any information submitted while using a Waves Offering (directly or indirectly) — is governed by our Privacy Notice. By using any Waves Offering, you consent to our collection, use, and processing of your information as described in the Privacy Notice. You should note that even if you delete your Account, Waves may retain certain information as reasonably necessary for compliance and as expressly permitted in the notice and as permitted by applicable law.
Some services use AI, which can produce unpredictable or inaccurate results. Always verify outputs — we make no guarantees and accept no liability for errors.
Certain Waves Offerings use artificial intelligence (“AI”) models, including third-party models like OpenAI’s LLMs. Your prompts may be processed or transformed using these models.
You acknowledge and agree that AI outputs may vary, be chaotic, or differ from your text prompt intent.
You understand and agree that AI outputs may be inconsistent, inaccurate, unreliable, or differ from your intended meaning and may include errors, copyrighted or third-party material, or factually incorrect information. AI outputs may not correctly identify copyrighted, proprietary, or third-party content. You are solely responsible for independently reviewing and verifying all outputs before using, relying on, or distributing them. This includes verifying any AI-generated information provided by Our Support Chatbot.
WAVES IS NOT LIABLE FOR ANY ERRORS, OMISSIONS, DAMAGES, OR DECISIONS BASED ON AI OUTPUTS, TO THE EXTENT PERMITTED BY LAW.
We offer certain services, such as audio mastering, AI audio generation, voice processing, online courses, and a support chatbot. You need internet and your own equipment. We may change, limit, or discontinue Services anytime and aren’t liable for tech issues or unmet expectations. We don’t guarantee storage — always download and save your own copies.
Waves offers various Services, including but not limited to (subject to change or discontinuation at any time, without notice or liability):
To ensure you can successfully use the Services, we recommend that you review the performance of your technology, as we cannot accept any responsibility for slow loading, latency, or failure to view or access streamed sessions, recordings, audio, or other online content forming part of any Service.
We reserve the right to limit the use of any Service to any person, geographic region, or jurisdiction. All Service descriptions and pricing are subject to change at any time without notice, at our sole discretion. Additionally, we reserve the right to discontinue any Services at any time.
Services require internet connectivity and certain related Software will connect to the internet in the background without prior notification. You are responsible for:
Certain Services may include or connect with third-party products, services, or materials (“Third Party Materials”), such as AI models or plugins. You may use Third Party Materials only in connection with the applicable Service and in accordance with any separate terms provided by the third party, which are typically found in a separate license agreement or a “read me” or other file located in or near such materials. You acknowledge that the availability and right to any Third-Party Materials shall cease automatically, without any liability, upon the discontinuation or termination of the provision thereof to Waves.
WAVES DOES NOT REPRESENT OR WARRANT THAT ANY SERVICE WILL MEET YOUR REQUIREMENTS. All outputs are provided “AS IS” and “AS AVAILABLE,” without any warranties of any kind, to the maximum extent permitted by applicable law. Waves has no liability for any loss, deletion, or inability to access your Community Submissions (as defined below) or outputs. Waves does not guarantee that the Services will be uninterrupted, error-free, completely accurate, or meet your specific needs. Your use of the Services is solely at your own risk.
You are solely responsible for:
Waves may periodically review your use of the Services solely to confirm compliance with these Terms.
Waves is not a long-term storage or archiving service. While we use reasonable efforts to retain your original uploads and completed Masters for the periods described in the applicable FAQ of Supplement, we are not obligated to do so and may delete them at any time without notice (for example, for technical, legal, or policy reasons). You are solely responsible for downloading and keeping your own secure backups of all originals, Masters, and outputs.
Credits are used whenever you generate an Output. Mastering Credits stay active with your account, while IlluGen and Voice ReGen Credits require an active Paid Subscription to use.
The Mastering, IlluGen, and Voice ReGen Services each include a specific allocation of Credits for use with the applicable Service. A “Credit” is a virtual token used to generate one or more Outputs based on your Inputs to the applicable Service.
Credits may be calculated in one of two ways, depending on the Service:
The FAQs for each Service explain how Credit usage is calculated. Where Credits are based on Output file length, the length is rounded up to the next full minute.
Each generated Output consumes a Credit regardless of satisfaction or quality.
Purchasing Additional Credits:
If you maintain an active Account, Mastering Service Credits do not expire. However, if you delete your Account or your Account is otherwise terminated under these Terms, all unused Mastering Service Credits will automatically terminate.
If you renew your Paid Subscription within this twelve (12) month period, you may access the applicable Service and use any unused Credits remaining in your Account. If your Subscription remains inactive for twelve (12) consecutive months, any unused Credits will be permanently terminated.
Upload audio you own or have rights to, and we’ll master it for you. Download and keep your own backups – we don’t guarantee long-term storage.
The Waves Mastering Service gives you tools to create professionally mastered versions of your Audio Content and to keep track of your Masters under your Account, as further explained at Mastering FAQ. You can purchase individual Mastering Credits or subscribe to a Standard or Pro subscription (details, including features and the Pro Subscription Fair Usage Policy, are described in the Mastering FAQ and the Pro Subscription Fair Usage Policy). In the event of any inconsistency between these Terms and the Mastering FAQ or Fair Usage Policy, these Terms shall prevail.
“Audio Content” means the audio files (e.g., .wav, .mp3, or other supported formats) together with any associated metadata (song title, artist name, genre, etc.) that you upload to a Service. You may only upload Audio Content for which you own or control all necessary rights and licenses, including the right to grant Waves the license described in these Terms. By uploading Audio Content, you represent and warrant that you have such rights.
Each Master is generated and provided to you “AS IS” and “AS AVAILABLE,” without any warranties of any kind, to the maximum extent permitted by applicable law.
You are solely responsible for:
Generates short AI audio clips (IlluGen). You must follow the IlluGen Guidelines.
The IlluGen Service lets you create short AI-generated audio clips from text prompts. In addition to the general rules in these Terms, your use of the IlluGen Service is subject to the the IlluGen Guidelines, which are incorporated into these Terms. In the event of any inconsistency between these Terms and the IlluGen Guidelines, these Terms shall prevail.
Generates clean/enhance/regenerate voice recordings. You must follow the Voice ReGen Guidelines.
The Voice ReGen Service enables you to (i) upload Audio Content and video file content to the Service, and (ii) record audio and video content directly within the Service, in each case for purposes including cleaning, enhancing, transcribing, or regenerating such content.
You shall not upload, submit, or attempt to recreate any third party’s voice without first obtaining all necessary lawful permissions.
Your use of the Voice ReGen Service is subject to, and conditioned upon compliance with the Voice ReGen Guidelines, which are incorporated into these Terms. In the event of any inconsistency between these Terms and the Voice ReGen Guidelines, these Terms shall govern.
The Voice ReGen Service may be offered on a Free Subscription basis, which provides a limited allocation of Credits on a recurring monthly basis. The Free Subscription is treated as a Trial for purposes of these Terms, automatically renews monthly to refresh the applicable Credit allocation, but does not automatically convert into a Paid Subscription or result in charges unless you affirmatively upgrade.
Some Waves Offerings let you upload content and generate results, which you own. StudioVerse presets are public by default, but you can mark them as private when you upload them. Waves uses your content only to provide and secure the Services and to meet legal requirements. You are responsible for what you post, and public content may be viewed and reused by others. Do not upload illegal, harmful, or infringing content.
Certain Waves Offerings — including the Mastering, IlluGen, and Voice ReGen Services and the StudioVerse Software — let you submit, upload, create, or store content so that the applicable Waves Offering can process, generate, transform, store, or retrieve it. This content may include text prompts, Audio Content, video files, recordings, audiovisual works, Presets (as described below), metadata, or other information. All such content is referred to as “Inputs.”
When you use these Waves Offerings, you may receive results or other materials generated from your Inputs. These results are called “Outputs.”
Inputs and Outputs are processed solely to provide the Waves Offerings and are not used to train, fine-tune, or improve artificial intelligence or machine learning models.
Some Waves Offerings let you share content publicly, including forum posts, comments, community messages, and Public Presets (collectively, “Community Submissions”). Community Submissions are public by default, non-confidential, and non-proprietary.
You represent and warrant that you have all rights, licenses, and permissions required to submit Inputs or Community Submissions and to grant the rights described in these Terms. You are responsible for the legality, accuracy, and appropriateness of all content you submit.
StudioVerse Presets
Presets are user-created presets, configurations, parameter settings, signal chains, or similar settings created or uploaded through the StudioVerse Software.
You can make a Preset private by clearly marking as private at the time you upload it through your Account, at which time it will be treated as a Private Preset. Except as expressly set forth in these Terms, Private Presets are visible only to you through your Account.
You should note, however, that Presets are public by default. If you do not actively mark the Preset as “private” at time of uploading it to your Account, your Preset automatically will be treated as a Public Preset. Public Presets are available to other users through community, discovery, or sharing features. Once a Preset becomes a Public Preset, it cannot later be made private or removed from public availability.
Ownership of Outputs
You own the Inputs, and, if you comply with these Terms, the Outputs generated for you through your use of the applicable Waves Offerings (excluding, however, public Outputs).
This ownership does not include any Waves technology, software, models, algorithms, tools, workflows, or other pre-existing materials used to create the Outputs. Those materials remain the exclusive property of Waves and/or its licensors.
How Waves Uses Your Inputs and Outputs
To provide the applicable Waves Offerings to you, Waves needs limited rights to process your Inputs and Outputs. By submitting Inputs or using Outputs, you grant Waves a non-exclusive, worldwide, royalty-free right to access, host, store, process, transmit, and otherwise use your Inputs and Outputs only as reasonably necessary to:
Waves may also use Inputs and Outputs as reasonably necessary to comply with applicable law, respond to legal claims or investigations, enforce these Terms or applicable Supplements, and prevent fraud, abuse, or misuse of the Waves Offerings.
Only as reasonably necessary to provide, operate, support, secure, and maintain the Waves Offerings, Waves may allow its service providers to access and process Inputs and Outputs solely on Waves’ behalf and instructions. Such service providers acquire no ownership or independent rights in the Inputs or Outputs and may not use them for their own purposes.
You agree that you will not post any of the following prohibited content anywhere on the Website or upload to any Service:
Access educational courses and tutorials. Completion may earn you a Waves Certificate, but this is not a professional or accredited qualification.
Online Courses Service provides access to video lessons, tutorials, and related educational materials (collectively, “Course Content”) through the Website.
Upon successful completion of certain Online Courses, you may receive a “Waves Certificate” confirming your participation and completion. Waves issues these certificates solely for recognition purposes. It does not constitute, and must not be represented as, a professional qualification, accreditation, certification, or academic credential from any educational institution, licensing body, or regulatory authority.
Course Content is made available on a downloadable basis as indicated on the Website. Waves may modify, update, or remove any Course Content at any time without notice.
Our Support Chatbot helps with customer inquiries, but its answers can sometimes be inaccurate or outdated. Always verify important information and note that all conversations are recorded for quality and training purposes.
Our Support Chatbot is an AI-powered tool designed to answer questions about Waves Offerings by referencing information from our Website, help center, and internal resources. While Our Support Chatbot strives to provide accurate and helpful information, the responses that Our Support Chatbot generates are not infallible and may not always reflect the most current company policies or industry standards.
By submitting a question/prompt in Our Support Chatbot, you consent to our monitoring and recording of your question(s)/prompt(s) and Our Support Chatbot’s response(s) (the “Conversations”). Waves may associate your Conversations to other information about you, including but not limited to your IP address, location, name, or social media profile and to your Account. You agree that if you include your contact information, such as your telephone number or email address, we may use your contact information to associate information about you to the Conversations and contact you using the contact information you provided.
You bear sole responsibility for your use of Our Support Chatbot and your interaction and reliance on the information it provides. (See AI Disclosure and Use Risks).
While using Our Support Chatbot, if you discover any inaccuracies in the information it provides, please feel free to contact us at Support to report the inaccuracies.
Information submitted to the Support Chatbot are subject to our Privacy Notice.
Use our samples in your own music, even commercially, but you can’t resell or redistribute them as-is. The samples are licensed, not sold.
Upon full payment and successful download of any Sample library, Waves grants you a perpetual, worldwide, royalty-free, personal, non-exclusive, non-transferable, non-sublicensable (except as expressly permitted below) license to use the downloaded sample files (“Samples”) solely as follows:
You may:
You may not, under any circumstances:
SAMPLES ARE LICENSED, NOT SOLD. Title and all intellectual property rights in the Samples remain with Waves and/or its third-party licensors. You acquire only the limited license rights expressly stated above.
We only accept your order when the hardware ships. Title passes upon shipment (once paid). Inspect for damage immediately upon delivery and note any issues on the carrier’s receipt. Hardware comes with a limited warranty – see the separate Hardware Limited Warranty for details.
Your order to purchase Hardware is an offer to buy. Waves may send an order confirmation email to acknowledge receipt of your order, but Waves does not accept your order until we send you notice that the Hardware has shipped. Waves may process payment for and ship parts of an order separately. Waves reserves the right at any time, even after we send you a confirmation email, to decline or cancel your order or to limit order quantities for any reason, including errors or suspected fraud.
Title to the Hardware passes to you upon shipment, provided that all applicable fees have been paid in full. You are responsible for inspecting the package(s) immediately upon delivery. If you observe any visible damage, you must note it clearly on the carrier’s proof of delivery (POD) or other delivery receipt before signing. Waves is not responsible for any visible shipping damage that is not noted on the delivery receipt at the time of delivery, to the extent permitted by applicable law.
Waves provides a limited warranty with each Hardware product purchased. For full details, including warranty duration, coverage, exclusions, and instructions for making a claim, please refer to the Hardware Limited Warranty.
Paid Subscriptions auto-renew at the end of each period until you cancel. We’ll notify you in advance of any price changes so you can cancel if you don’t accept the new price.
The Website may offer some Waves Offerings on a paid subscription basis (“Paid Subscriptions”). To purchase a Paid Subscription, you will choose a Paid Subscription package on the Website, which will include a monthly or annual Paid Subscription period, depending on the particular offering (“Subscription Period”), a Credit allocation package, and the applicable Paid Subscription fee, and create an Account to become an Authorized User. Only Authorized Users may use the Waves Offering for which you have a Paid Subscription.
You may cancel a Paid Subscription at any time online through your Account settings, without needing to contact customer support.
You grant Waves the right to include your name and logo (if applicable) in Waves’ published customer lists to identify you as a Paid Subscription customer. If you have any concerns regarding our use of your name or logo, please contact us here prior to consenting to these Terms.
Free trials are “as is,” may have limits, and can be ended at our discretion. Except for VReGen Free Subscriptions, Trials for Paid Subscriptions will automatically convert to a Paid Subscription unless you cancel prior to the end of the trial.
From time to time, Waves, in its sole discretion, may offer the VReGen Free Subscription and other limited, no-cost trial or demo versions of Waves Offerings (each, a “Trial”) so you can evaluate it before purchasing. Waves may determine the Trial’s eligibility, scope, duration, and available features and may modify, limit, or terminate any Trial at any time without notice or liability. Trials may have restricted features, functionality, or access.
Except for VReGen Free Subscriptions, any Trial for a Waves Offering that is offered as a Paid Subscription will automatically convert to a Paid Subscription at the end of the Trial period, and you will be charged the then-current subscription fees (plus applicable taxes), unless you, prior to the end of the Trial, (i) turn-off auto-renew or (ii) contact us here. Trials for all other Waves Offerings do not automatically convert to a Paid Subscription; once those Trials end, you must purchase the applicable subscription or product in order to continue using the Offering.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, ALL COMPANY OFFERINGS PROVIDED IN CONNECTION WITH A TRIAL ARE PROVIDED “AS IS,” WITHOUT WARRANTIES, REPRESENTATIONS, LIABILITY, SERVICE CREDITS, OR INDEMNITIES OF ANY KIND. YOU EXPRESSLY ACCEPT ALL RISKS ASSOCIATED WITH THE USE OR PERFORMANCE OF ANY TRIAL, INCLUDING LOSS, CORRUPTION, OR DAMAGE OF DATA OR SYSTEMS DUE TO ANY CAUSE WHATSOEVER.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all the above exclusions or limitations may not apply, and you may have additional rights.
Your subscription renews automatically, and you will be charged each period until you cancel. We will tell you about any price changes beforehand. You can cancel anytime in your account settings.
If you purchase a Paid Subscription (including after a Trial, other than a VReGen Free Subscription, as described here), you are agreeing to an automatic renewing subscription requiring recurring payments at the stated frequency (e.g., monthly or annually) until you cancel in the manner set forth below.
For clarity, all Trials convert to Paid Subscriptions unless cancelled — except where expressly stated otherwise (including, the VReGen Free Subscriptions, which renew monthly for Credits but do not convert to Paid Subscriptions unless you affirmatively upgrade).
You authorize us to charge your first Paid Subscription fee and all applicable taxes on or after the date you purchase your Paid Subscription.
Your Paid Subscription will automatically renew for successive periods of the same length, and you will continue to be charged at the then current price (plus applicable taxes) unless, before the end of the current Paid Subscription or a Trial period (as applicable): (a) you terminate your account; (b) you turn-off auto-renew of your Paid Subscription or Subscription Trial; (c) you contact us here; (d) we decline to renew your Paid Subscription or Subscription Trial; or (e) these Terms or Service to which you subscribed are otherwise terminated as expressly permitted herein.
You may view your renewal date(s), cancel, or manage Paid Subscriptions in your account settings or by contacting our support team here. The renewal date is based on the date of the original purchase and cannot be changed. If you have purchased access to multiple Purchased Subscriptions, each may have its own renewal date.
We may change Paid Subscription terms or fees for future subscription periods at any time, on a going-forward basis. If the price for your Paid Subscription increases, we will notify you in advance as required by law and give you the opportunity to cancel before the change takes effect.
Promotional rates (including trial conversions) apply only for the stated promotional period. After that period ends, your Paid Subscription will automatically renew at the full, non-promotional rate unless you cancel beforehand.
To cancel a Paid Subscription, go to turn-off auto-renew or contact us here. We will use commercially reasonable efforts to process your request promptly. If you subscribe to multiple Paid Subscriptions, your cancellation of one Paid Subscription may not result in the cancellation of all Paid Subscriptions. Any cancellation or disabling of auto-renewal will take effect only at the end of the then-current subscription period (including any trial or promotional period). No refunds or credits will be provided for partial periods or unused time, except where required by applicable law. Upon termination of your Paid Subscription, you will lose all access to the applicable Services.
All prices are shown on the Website (usually USD). You’re responsible for taxes and any bank fees. Payments are upfront and non-refundable except where required by law. We can change prices at any time and may correct pricing mistakes.
Fees for all Waves Offerings (one-time purchases, subscriptions, Credits, etc.) are as displayed on the Website at the time of purchase. Prices are stated in U.S. dollars unless otherwise indicated. Waves may change any fees or introduce new charges at any time, with notice where required by applicable law.
To make any purchases from the Website, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Alternatively, you may contact sales at https://www.waves.com/contact-us.
Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates). Waves may at any time, without notice or upon notice as required by applicable law, change the prices of any of its offerings, institute new charges or fees, or change the conditions associated with particular fees.
To the extent permitted by law, or unless explicitly stated otherwise, all fees do not include applicable federal, provincial, state, local or other governmental sales, value-added, goods and services, or other taxes, fees, or charges (“Taxes”). You are responsible for paying all Taxes relating to your purchases. If we are obligated to pay or collect Taxes on the fees you have paid or will pay, you are responsible for those Taxes, and we may collect payment from you.
You agree to pay all fees in advance and in full, without any right to set-off, deduction, or counterclaim, except where prohibited by applicable law. You must keep your payment information accurate and up to date.
We may issue refunds or credits at our sole discretion, and we will issue refunds where required by law. Where a refund is required by law, it will be processed using the original payment method.
Except as expressly stated in these Terms and as permitted by applicable law, all payments are final and non-refundable.
By providing your payment information, you authorize us to store and use it for billing purposes until you ask us to delete it or as otherwise described in our Privacy Notice.
If your payment fails, is disputed, or is not received on time, we may immediately suspend or cancel your access to the applicable Waves Offering without notice. If we cannot charge your primary payment method, you authorize us to charge any updated payment information provided by your bank or payment service (such as a new card expiration date) or any other valid payment method you’ve added. If any amounts remain unpaid, you agree to reimburse us for any costs we incur in collecting those amounts, including reasonable attorneys’ fees, court costs, and collection agency fees.
To the extent permitted by applicable law, billing disputes must be initiated within thirty (30) days of purchase by contacting Waves at https://www.waves.com/contact-orders. Upon expiration of such 30-day period, you will not be entitled to dispute any fees paid or payable to Waves. Waves will work with you in good faith to resolve billing disputes. A pending billing dispute shall not exempt you from timely paying any undisputed amounts owed.
While we try and ensure that all details, descriptions, and prices that appear on the Website are accurate, errors might occur. If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid, you will receive a full refund.
You can submit to Waves via the Website or otherwise questions, comments, suggestions, and ideas ("Feedback"). Any Feedback you provide to us shall be deemed to be non-confidential and non-proprietary, and, accordingly, Waves shall be free to use such information on an unrestricted basis.
We can remove content, suspend accounts, terminate your right to use a Waves Offering or take legal action if rules are broken or these Terms are breached.
Notwithstanding anything set forth in these Terms, if Waves believes, in its sole discretion, that you are using any Waves Offering in a manner that may cause harm to Waves or any third party or that is in breach of these Terms or any Supplement, then Waves may suspend or terminate your Account or your use of the applicable Waves Offering.
Additionally, Waves has the right to:
Waves does not undertake to review any material before it is posted on the Website and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party.
Send takedown notices to our DMCA agent.
Waves respects the intellectual property rights of others. If you believe that content available through a Waves Offerings infringes your copyright, you may submit a notice under the U.S. Digital Millennium Copyright Act (“DMCA”).Your DMCA notice must include:
Waves’ copyright agent for notice of claims of copyright infringement can be reached as follows.
Email: DMCA.SV@Waves.com
Counter-Notification
If you believe that content you submitted was removed or disabled due to mistake or misidentification, you may submit a counter-notification. Your counter-notification must include:
Counter-notifications should be sent to the same DMCA agent at the email address above.
Please review the Waves Privacy Notice, which govern collection, use, and disclosure of your personal information, including all data associated with your use of the Waves Offerings.
Waves work hard to keep things running smoothly but can’t promise perfection. Warranties for any Waves Offering are only as expressly provided to the extent permitted by applicable law.
While we strive to provide great offerings, there are certain things that we can't guarantee. CONSEQUENTLY, EXCEPT AS EXPRESSLY PROVIDED IN THE EULA, HARDWARE LIMITED WARRANTY, OR ANY APPLICABLE SUPPLEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WAVES OFFERINGS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. Waves and its third-party licensors and providers expressly disclaim all other warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, freedom from hidden defects, title, and non-infringement.
To the maximum extent permitted by applicable law, Waves and its third-party licensors and providers make no warranty that:
Please note that some jurisdictions do not allow the exclusion or limitation of certain warranties. If those laws apply to you, some or all these disclaimers may not apply, and you may have additional rights. Where a warranty cannot be excluded, its duration and remedy are limited to the minimum required by law.
Our liability is very limited; the most we’d owe for direct damages only is what you paid.
Except as expressly provided in the EULA, Hardware Limited Warranty, or any applicable Supplement and subject to any non-waivable rights or remedies provided by applicable law, the following limitations to the maximum extent permitted by law:
These limitations apply even if Waves was advised of the possibility of such damages or if any remedy fails of its essential purpose.
Nothing in this Section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, willful misconduct, or statutory consumer rights that cannot be waived. Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all the above exclusions or limitations may not apply, and you may have additional rights.
If you violate these terms or do something illegal or harmful, and Waves faces losses or legal claims because of you, you agree to reimburse Waves for any losses, damages, or legal costs that result.
You agree to indemnify, defend, and hold harmless Waves and its officers, directors, employees, agents, licensors, and providers from and against any third-party claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to:
This indemnification applies only to the extent the claim arises from your conduct and to the extent permitted by law.
Waves reserves the right, at its option, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate reasonably with Waves in the defense of such claim. You may not settle any claim that imposes liability, obligations, or restrictions on Waves without Waves’ prior written consent, which shall not be unreasonably withheld.
You are not required to indemnify Waves to the extent a claim arises solely from Waves’ gross negligence, willful misconduct, or violation of applicable law
This indemnification obligation will survive termination of these Terms and your use of the Website Offerings.
Deals with other vendors are between you and them. We’re not responsible.
Your correspondence or business dealings with, or participation in promotions of, third-party vendors found on or through the Website are solely between you and such advertiser or third-party vendor. Any question, complaints, or claims should be directed to the appropriate third-party vendor. You agree that Waves shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third-party vendors on the Website.
Software applications (“Apps”) may be made available to you through third-party platforms such as the Apple App Store and Google Play Store (collectively, "App Stores"). While App Stores facilitate the distribution of Apps, these Terms are solely between you and Waves. By downloading an App from an App Store, you agree to comply with all applicable terms, rules, and policies of that App Store. We are not responsible for any App Store or their content and do not guarantee their continuous availability. App Stores are not parties to these Terms and have no obligations or liabilities concerning the Apps. App Stores are not bound by these Terms, and to the extent any of the terms of these Terms conflict with an App Store’s terms or policies, such terms in these Terms are void. Accordingly, you acknowledge that App Stores are not responsible for providing support or maintenance services for any App and any claims related to an App should be directed to Waves, not the App Store.
Linked sites aren’t under our control. Use them at your own risk.
The Website may provide links to other websites. Because we have no control over such sites, you acknowledge and agree that WAVES IS NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL SITES AND DOES NOT ENDORSE AND IS NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WAVES SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY, OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR PRODUCTS AVAILABLE ON OR THROUGH ANY SUCH LINKED SITE. You should follow the link to the terms of use on the appropriate page for such sites to determine which company's terms of use governs such sites.
You agree to get notices electronically and that we may record service calls.
Except as specifically required by applicable law, you consent to the use of electronic records, signatures, and communications in connection with these Terms, including agreements, notices, disclosures, and other communications relating to your use of the Waves Offerings, and you waive any rights to require or receive a paper copies of such materials.
You agree that any email sent to the email associated with your Account or, if you don’t have an Account, the last known email that Waves has for you will be deemed received when sent, and you are responsible for keeping your contact information accurate and up to date.
To the extent permitted by applicable law, telephone calls or other communications between you and Waves or our agents may be monitored and/or recorded for quality assurance, training, security, or support purposes, and you expressly consent to such monitoring or recording.
By providing us with your telephone number, you authorize us to contact you on that number for non-telemarketing, informational, or transactional purposes, including via text message or prerecorded or auto-dialed calls and to record such conversation with you as permitted by law. Consent to such communications is not a condition of purchase. Standard message and data rates may apply.
Where required by the Telephone Consumer Protection Act (TCPA) or other applicable law, we will obtain your express written consent for auto-dialed or prerecorded calls or text messages.
You may revoke your consent to electronic or telephone communications at any time by contacting customer support or by following the opt-out instructions provided in the message. Revocation will be applied within a reasonable time, subject to applicable law.
We’re not liable for issues caused by events outside our control.
Waves will not be liable for any failure of performance to the extent such failure is due to any cause or causes beyond Waves’ reasonable control, including acts of God, fire, explosion, vandalism, cybersecurity events, cable cut, adverse weather conditions, governmental action, acts of terrorism, strikes and similar labor difficulties, war, sabotage, pandemic, internet-access issues, denial of service attacks, shortage or unavailability of supplies, and other mechanical, electronic, or communications failures or degradation. Waves’ invocation of this clause will not relieve you of your obligation to pay any fees owed to Waves.. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WAVES SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU AND/OR ANY PERSON ACTING ON YOUR BEHALF ARISING FROM OR IN CONNECTION WITH THE MATTERS DESCRIBED ABOVE, AND YOU OR ANY SUCH PERSON SHALL HAVE NO CLAIM OR CAUSE OF ACTION AGAINST WAVES IN RESPECT THEREOF.
New York law applies. Disputes must be resolved in New York courts and are individual and no jury or class actions. Claims must be filed within one year or are waived.
These Terms and the interpretation of these Terms will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflicts of laws principles and specifically will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, or the Uniform Computer Information Transactions Act (UCITA). The exclusive jurisdiction and venue for all disputes related to these Terms shall be the courts located in the State of New York, and each party hereby irrevocably consents to the jurisdiction of such courts. Any cause of action or claim you might have with respect to any Waves Offering or otherwise under these Terms must be commenced within one (1) year after such claim or cause of action arises or shall be deemed waived.
EACH PARTY HEREBY IRREVOCABLY WAIVES, TO THE EXTENT PERMITTED BY LAW, ALL RIGHTS TO TRIAL BY JURY AND ALL RIGHTS TO BRING OR PARTICIPATE IN A CLASS ACTION OR MULTI-PARTY ACTION IN ANY ACTION, PROCEEDING, OR COUNTER-CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW. ALL CLAIMS AND DISPUTES ARISING OUT OF THIS AGREEMENT MUST BE LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS.
If you live in California, you have the right to file a complaint with the California Department of Consumer Affairs.
Under California Civil Code Section 1789.3, residents of California who purchase any Waves Offering through the Website are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov
If part of these terms is invalid, the rest still applies. English is the controlling language.
If any provision in these Terms should be held illegal or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to render it enforceable without losing its intent or severed from these Terms if no such modification is possible, and the other provisions of these Terms shall remain in full force and effect.
The controlling language of these Terms is English. If you have received a translation into another language, it has been provided for your convenience only.
Except where an exclusive remedy may be specified in these Terms, the exercise by either party of any remedy, including suspension or termination, will be without prejudice to any other remedies it may have under these Terms, by law, or otherwise. Any provision that, to fulfill the purpose of such provision, needs to survive the termination or expiration of these Terms, shall be deemed to survive for as long as necessary to fulfill such purpose.
We can change these terms — check back regularly for updates.
We retain the right, at our sole discretion, to modify these Terms at any time. Whenever we modify these Terms in substance, the label “updated” will be displayed next to the link "Website Terms" in the footer to the Website, which link leads to these Terms. The “updated” label will be removed after thirty (30) days or when you visit the updated Terms to read them, whichever comes sooner. Please make sure you read the updated Terms before using the Website. Changes to these Terms will not apply retroactively.
If any part of these Terms is unacceptable to you, or if complying with them would cause you to violate any other obligation, you must stop using the Waves Offerings. Your use of any Waves Offering now or following changes in these Terms means that you have accepted and are bound by the changes. It is therefore important that you check the current version available from time to time and ensure you are updated as to any changes.
These Terms (along with all policies and terms expressly referenced in these Terms) are the complete agreement between you and Waves. No other third parties have rights under these Terms.
These Terms (including the Privacy Notice and Cookie Notice and the Supplements) constitute the entire agreement between you and Waves with respect to the subject matter of these Terms and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. Our past, present, and future affiliates and agents can invoke our rights under these Terms in the event they become involved in a dispute with you. Otherwise, these Terms do not give rights to any third parties.
If you have any questions about these Terms, please contact Waves Orders.