Optimizing SoundGrid Server Redundancy

Oct 23, 2024

Learn how to set up redundant SoundGrid servers to ensure optimal performance in case a failure occurs.

Use servers of the same model and version

Pairing servers of the same model and version (i.e. Extreme server V3) will ensure that the redundant server would be able to handle the session load when it's time for it to kick in.

If you have servers of different models and/or versions, make sure that both servers can run your session properly without CPU peaks. If you are using an eMotion LV1 Classic Console, use a Generation 10 Extreme server or better as your backup server.

Finding the model/version of your servers

SoundGrid server model names are printed on the front panel as well as on the back panel. Exact version is printed on the back panel.

This information is also available via SoundGrid Inventory > Servers rack drop-down menu > Info (not available in MultiRack). For more information refer to the SoundGrid Server Support Information article.

Use servers that have the same firmware version installed

Firmware updates may include new capabilities, performance enhancements and bug fixes for better stability. Make sure that both servers are running the latest firmware version.
To verify, look for the server box within the SoundGrid Inventory window and see that its FW icon is in grey. If so, it indicates that no newer version is available to update. If it is marked in blue, it indicates that a newer version exists. click on it and proceed to update the firmware to the latest version.

Perform a redundancy failover test

To verify that both servers can properly process the session and handle the load, as well as to perform a server switch-over test, use the Redundancy Test feature:

If you are using eMotion LV1 or SuperRack SoundGrid:

Go to Setup > System Inventory
Tap or click the arrow on the either assigned server to display the server menu
Tap Test Redundancy. The test takes around 1 min.
Redundancy test results will display on screen once done and show the session load on both servers.

If you are running SoundGrid Rack for VENUE:

Go to SoundGrid Inventory
Tap or click the arrow on the either assigned server to display the server menu
Tap Test Redundancy. The test takes around 1 min.
Redundancy test results will display on screen once done and show the session load on both servers.

Please note: When crossing over to a redundant server, audio is muted shortly. On Avid VENUE systems using SoundGrid Rack, this mute is converted to an automatic bypass on/off.